Additional Shipping Information

- Shipments from our warehouses are prepared Monday through Friday.
- Deliveries are made Monday to Friday.
- No order preparation or deliveries take place on weekends or public holidays.
- Lighters are shipped empty, i.e. without gas, due to security regulations of parcel services.
- Orders of very large products exceeding the maximum allowed dimensions from UPS and DHL (e.g. very large humidor cabinets) are shipped using a forwarding agency. In these cases the shipping duration may vary. Shipping of these large products is to curbside, i.e. in front of the building, unless otherwise specified.

See also our information about online parcel tracking.